First level support certified by the largest manufacturers
Always willing to help you

Product support and maintenance


SAIMA Solutions is an Official Support Provider Partner of the main manufacturers in the market, IBM Cognos and QlikView being considered by both manufacturers as a certified support centre of the solutions that we offer. We have our own innovation centre where we have access to platforms and technologies that we use for the development of software tests, new versions and models of vertical solutions.

What is our value?

We have a ‘First Level Support System’ that offers assistance in problem resolution and provides users with answers to questions that they may have about all the products of Cognos and QlikView suites.

The support and maintenance that we offer includes: First Level Support, Electronic Support (Remote Diagnosis), automatic delivery of new versions and investment protection for new versions.


Maxium priority

We have four levels of support. The level will be specified according to the degree of impact that your problem or need has upon your business.

Definitions and registration

Definition and registration of support cases. Our team evaluates and studies each case in order to give the best attention  in the shortest time.

Status of your case

You will always be informed of how your case is progressing, from the beginning of your query or problem to its closure and solution.

New versions updates

New releases contain important updates such as new features, technologies and performance improvements.